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Ambir FAQs

32 / 64 bit Operating Systems

  • How can I tell if my operating system (OS) is 32 or 64 bit? Answer
  • Does the TravelScan Pro 600 or 2300 work on Vista 64 bit operating systems? Answer
  • Does the TravelScan 464 (PS464) or TravelScan Pro 2300 work on Vista 64 bit operating systems? Answer

Cleaning and Calibration

  • How do I recalibrate my scanner? Answer
  • What is the purpose of scanner calibration? Answer
  • How often should I calibrate my scanner? Answer
  • How often should I clean my scanner? Answer
  • How many times can I use my cleaning and calibration sheets? Answer
  • How often should I clean and calibrate my scanner? Answer
  • How do I calibrate or clean my scanner when using 3rd party software? Answer
  • When should I replace my cleaning sheet? Answer

Driver Support

  • How can I check if my scanner drivers are installed properly or my hardware is functioning properly? Answer

Error Messages

  • What should I do if I get a USB not powered error? Answer
  • What should I do if I get the cannot create file error? Answer
  • What do I do if I get an error when opening data source? Answer
  • What do I do if I get the message please insert item to be scanned after the item to be scanned has already been inserted? Answer
  • What should I do if I get a Load dll. failure? Answer
  • I get the following error message when I try to run AmbirScan 1.1: "The application failed to initialize properly (0xc0000135)" Answer

Installation

  • I have installed the scanner on my computer but I cant get it to work. Answer
  • How do I uninstall my scanner? Answer
  • I plugged the scanner into my computer but the scanner is not detected. Answer

Sales

  • Can I order more calibration & cleaning kits? Answer
  • Can I order more photo sleeves? Answer
  • What is the difference between the 5 and 7 series scanners? Answer

Scanner Operation and Features

  • How long does it take to scan a typical document? Answer
  • What types of computers will your scanners work with? Answer
  • Will the scanner handle thicker sheets of paper? Answer
  • I scanned a document with wet Liquid Paper. What should I do? Answer
  • What can I do with the button on my scanner? Answer
  • Can I use Ambir Technology scanners in a Citrix or Remote Desktop Protocol (RDP) environment? Answer
  • I installed the Scanner Driver. How do I scan? Answer
  • I installed the Scanning Software. How do I scan? Answer
  • I am trying to scan an item but the top of it keeps getting cut off. Answer

Scanning Quality

  • What do I do if there are black lines on all of my scans? Answer
  • My scans have a black background. Can I change the black background to white? Answer
  • What should I do if I get black or white lines on my scan? Answer
  • What should I do if there is one thick dark line and one thin dark line on my scan? Answer
  • I can scan with the scanner but the image output is totally black. Answer

Scanning Software

  • I am trying to scan business cards into Presto! BizCard 6 with my TravelScan Pro, but the tops of the cards keep getting cut off. Answer
  • I am trying to scan business cards into Presto! BizCard 6 with my scanner, but the tops of the cards keep getting cut off. Answer
  • Does Presto! BizCard 6 support TWAIN and WIA compliant scanners? Answer
  • I lost the activation serial number that came with the boxed version of Presto! BizCard 6. How do I get a replacement serial number? Answer
  • What versions of Microsoft Outlook does BizCard 6 support? Answer

Warranty and RMA

  • How do I obtain service on my scanner? Answer
  • What is the warranty on my scanner? Answer
  • Can I still get service for my 5 series scanner? Answer
  • I lost my RMA number. What should I do? Answer
  • Where do I send my scanner for repairs? Answer
  • More than 30 days have passed since I received my RMA number. Can I still send in my product for return/replacement? Answer