ScanLink Support

Please contact us with support questions, feature requests and any other concerns you have:

Contact us Monday – Friday
from 7:00 a.m. to 7:00 p.m. CST at:
Toll Free – 800.915.9930 (option 3)
Phone – 630.530.5400 (option 3)
Email – support@ambir.com

System Requirements:

Server: Windows Server 2003 or Windows Server 2008
Client: Windows XPe, XP, Vista or 7

Additional Notes on Compatibility:

Though not a requirement, ScanLink will work in Terminal Services or Citrix network environment. We have currently tested ScanLink to work with Citrix Presentation Server 4.0 and later and Xen App Server.

We strongly recommended installing the latest Microsoft and Citrix service packs on your server and client computers.

Compatible Software and Scanners

Software – Any TWAIN compliant imaging software (e.g. Adobe Acrobat or IrfanView)

Scanners – ScanLink supports all major scanner brands. Contact an Ambir representative if you have a question about the compatibility of a specific scanner.

FAQs

What scanners does ScanLink support?

ScanLink supports all major TWAIN compliant scanner brands. Please contact an Ambir representative if you have a question about the compatibility of a specific scanner.

What imaging software does ScanLink support?

Any TWAIN compliant imaging software.

Can I scan files to the server?

Yes.

What are some of the advantages of ScanLink?

Centralized management of remote users, scanner virtualization, and added document security.

I am getting a “capture failed” error from ScanLink.

Minimize the Remote desktop session and see if there is a misfeed on the local machine.

ScanLink Software Benefits Include:

	Added Security – ScanLink is configured by default to store images on a server rather than a local machine, offering you another layer of security.
	Centralized Management – Manage all users and settings from your server. Tasks like adding a network scanner to a user profile, removing a user from the server, managing scanner parameters, locking down scanner features and more can all be managed from one server location. This gives the server administrator tighter control over the scanners on the network.
	Scanner Virtualization – ScanLink's virtual scanner transfers all the functionality of your scanner directly into your network scanning application session. Settings like color, document size, resolution, scan mode and more can be controlled remotely.

Contact us to try ScanLink free for 14 days. If you decide to purchase it, you will receive a permanent license key. Please be aware that permanent ScanLink license keys cannot be refunded.