Ambir FAQs

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Cleaning and Calibration

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How do I recalibrate my scanner?

Card and Document scanners

  1. Double click on the AmbirScan icon on desktop
    a.   If you don’t have that, install here.
  2. Click on Settings
  3. Select Cleaning and Calibration
  4. Click Calibrate

High-Speed Scanners

  1. Click the Start button or Windows icon on the lower left side of the computer screen
  2. Select the folder corresponding to the name listed on the front of your scanner
  3. Click Calibration Wizard
  4. Follow the on screen prompts

*Cleaning is not an option in this software

Do I need to calibrate my new scanner?

Any scanner ending with –IX comes pre-calibrated from the factory. No initial calibration is required. However, calibration may be needed if image quality declines.

All scanners which do not have –IX in the model name require initial calibration before scanning.

I lost my calibration sheet. What can I do?

You may use a plain white sheet of 8×11 ½ sheet of paper. For card scanners, fold the sheet lengthwise to fit the scanner.

Please note this calibration may not produce optimal image quality. For optimal performance, calibration sheets are strongly recommended and can be purchased here.

How often should I clean and calibrate my scanner?
If you notice a decline in image quality, you should re-calibrate your scanner. For an average user, we recommend calibrating your scanner about every three months. For heavy users, once a month may be necessary. Generally, the best indicator of a needed cleaning will be the appearance of any black streaks, or if your auto-crop/auto-size functions stop working on scans.

How many times can I use my cleaning and calibration sheets?
Cleaning sheets may be reused until noticeably dirty. Calibration sheets may be reused indefinitely until damaged or lost. You may purchase cleaning and calibration sheets here.

Installations

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How do I know if my scanner is installed?

Windows 7

1. Click the Start button on the lower left side of your computer screen

2. Right click Computer (menu on the right)

3. Click on Properties

4. Select Device Manager

5. Click the arrow next to Imaging Devices. Your scanner model should be listed.

Windows 8.1 or 10

1. Right click on the lower left hand corner of your pc screen on the Windows button

2. Select Device Manager

3. Click the arrow next to Imaging Devices. Your scanner model should be listed. 

If you do not see your scanner, go to the next FAQ

My scanner is not showing under Imaging Devices.

1.      Check your USB connection to ensure it is securely in place. Unplug and replug the scanner from both ends.

2.      If the scanner is showing under Other Devices with the scanner name listed properly, please check that you have installed the correct driver.

3.      If the scanner is displaying as a USB 2.0 and/or Unknown Device, please contact Support at (630) 530-5400, option 3

4.      If you do not see your scanner listed anywhere and Device Manager does not display after unplugging/re-plugging, please contact Support at (630) 530-5400, option 3

How do I get to my Device Manager?

Windows 7

1. Click the Start button on the lower left side of your computer screen

2. Right click Computer (menu on the right)

3. Click on Properties

4. Select Device Manager

Windows 8.1 or 10:

1. Right click on the lower left hand corner of your pc screen on the Windows button

 

2. Select Device Manager

My scanner is giving me a power error. 

1. Check to see if your scanner is installed properly in device manager.

2. Check your USB connections

3. Install the most current version of your scanner driver here

I received an error that says I don’t have permission to install. How do I get around that?

To install drivers and software, you must have administrative rights. Please contact your local IT contact to assist you with those permissions. 

Can I use your scanners in a USB 3.0 port?

Our scanners are USB 2.0 devices. However, USB 3.0 is backwards compatible and will support all Ambir products.

How do I uninstall my scanner?

Windows 7

1. Click the Start button on the lower left side of your computer screen

2. Select Control Panel

3. Select Uninstall Program under the Programs setting

4. Locate your device name. Right click and select Uninstall

Windows 8.1 or 10:

1. Right click on the lower left hand corner of your pc screen on the Windows button

2. Select Programs and Features

 

3. Locate your device name. Right click and select Uninstall

What types of computers will your scanners work with?

All current model Ambir scanners support Windows 7 / 8 /10 operating systems. For legacy scanners, please see the driver install information located under your legacy device at the bottom of the Drivers page. Only listed operating systems will work with that legacy scanner model.

Software

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How do I scan with my card or document scanner? 
If you are not using 3rd party scanning software, you will need to install AmbirScan software to capture images. Please download the AmbirScan software located under your device on the Drivers page.

I double clicked on my high speed scanner software icon on my desktop and nothing happened.
Make sure your scanner is connected and powered on (not in Standby Mode). 

What can I do with the button on my scanner?

Card and Document scanners

Utilizing the physical scan button will pop up a list of options for you to choose which software to scan in. We recommend using AmbirScan from that menu.

High Speed Scanners                                                                                      

The scan button will perform the scan for the number function displaying on the scanner display. This button will correspond with the configured settings within AmbirScan ADF software. 

I can scan with the scanner but the image output is totally black.
You will need to calibrate the scanner with the calibration sheet that came with the scanner. If your calibration sheet comes with black horizontal bars then they must face down when calibrating. If calibration continues to fail, please contact Support at (630) 530-5400, option 3.

  

Warranty and RMA

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How do I obtain service on my scanner?
Please contact the Ambir Technology support department at 630.530.5400, option 3 for troubleshooting assistance. A technician will determine the appropriate actions for your scanner. 

What is the warranty on my scanner?

Please refer to our warranty policies here.