Lost/Missing QuickScans

You are here:
< Back

Problem: Lost or Missing QuickScans
Reason: Corrupt XML file from versions under 3.6.8.1
Solution: Uninstall old version and reinstall current version. There are 2 options to correct; see below.

Option 1: Reset Tool

  1. Drag the Reset.bat file on users desktop (located here https://ambir.brickftp.com/f/3d71dac2f580fc5f)
  2. Double click to run the tool
  3. AS4A will relaunch
  4. Quickscans should be restored

__________________________________________________

Option 2: Manually Deleting (reset tool did not fix)

  1. Go to C:\Users\Public\Document and deleteall the files in the AmbirScan folder
  2. Go to C:\ProgramData\AmbirTechnology and delete the AmbirScan.sql file
  3. Relaunch AS4A
  4. Quickscans should be restored

Note: Program Data folder may be hidden on some PCs.  If hidden, see below steps.

Unhiding Program Data Folder in Windows 7

  1. Select the Start button, then select Control Panel > Appearance and Personalization.
  2. Select Folder Options, then select the View tab.
  3. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Unhiding Program Data Folder in Windows 8

  1. Point to the upper-right corner of the screen, move the mouse pointer down, and then select Search
  2. Type ‘folder’ in the search box, then select Folder Optionsfrom the search results.
  3. Select the View 
  4. Under Advanced settings, select Show hidden files, folders, and drives,and then select OK.

Unhiding Program Data Folder in Windows 10:

  1. In the search box on the taskbar, type ‘folder’, and then select Show hidden files and folders from the search results.
  2. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.