PDFs Not Opening After Scanning
Problem: PDFs will not open after scanning when set to Open and Preview
Reason: Corruption of Adobe Acrobat
Solution: Uninstall Acrobat DC and reinstall (refer customer to their IT to do so. If they do not have IT, they must do the uninstall/reinstall).
- End all instances of Adobe Acrobat in Task Manager
- If customer has local IT, advise to have them uninstall and reinstall.
- If not local IT (small office, etc.) advise customer to uninstall Adobe through Programs and Features
- Reinstall Adobe Acrobat DC