DocketPORT Initial Setup

  • InnSoft is a hospitality software (hotels, motels, etc.)
  • Users must order scanners from InnSoft directly
  • DocketPORT scanners must have their serial numbers validated with InnSoft prior to calibration. Customers must contact InnSoft for validation (a pop-up message will display within the software directing them to contact).
  • RMAs for InnSoft must be noted in the Memo field



Citrix General Info and Installation

General Information

  • If the Desktop Experience role is not installed, Twain scanners will not function on a server.
  • Scanning via Citrix must enable Citrix redirection.
  • All of our scanners are Citrix ready exceptMobileScan500i
  • Wyse zero clients use a program called TCX to redirect USB ports.
    • If that is installed and running the applications on the server side will see the scanner Desktop Experience is installed.

Citrix Installation Instructions (should be performed by IT professional)

  1. Install the scanner driver on the local (PC)
  2. Publish the TWAIN application
  3. Turn on TWAIN redirection in Citirx user policies.
  4. Installation Complete