Warranty Information

The limited warranty duration for the specific Ambir/DocketPORT hardware product(s) that you have purchased is listed in the table below. Ambir Technology is only obligated to honor warranties express or implied following receipt of your payment in full for your Ambir/DocketPORT product.  EXCEPT AS EXPRESSLY STATED IN THE LIMITED WARRANTY STATEMENT, AMBIR TECHNOLOGY, INC. MAKES NO OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. TITLE, AND NON-INFRINGEMENT, TO THE EXTENT THAT IMPLIED WARRANTIES MAY NOT BE EXCLUDED, THEY ARE LIMITED TO THE EFFECTIVE PERIOD OF THE APPLICABLE LIMITED WARRANTY FOR THE PRODUCT.  SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO SUCH LIMITATION MAY NOT APPLY TO YOU.  THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.  AMBIR TECHNOLOGY’S LIABILITY FOR WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT. Returned products, purchased within the previous 30 calendar days, MAY BE eligible for replacement with a new product or equivalent model. This decision will be at the discretion of AMBIR. All returned units will either be repaired and returned to the owner OR Ambir will exchange with an equivalent model, with identical warranty coverage.

Hardware Return Policy

Return Policy for Single Sheetfed/ID Card Scanners and Signature Devices.

If within fourteen days of the date of shipment of your recommended-configuration product or accessory, you are dissatisfied for any reason, you may return it for refund or credit in accordance with the following requirements: All such returns require a Return Material Authorization (RMA) number. To obtain an RMA number and information on our RMA process, please call 630-530-5400 option 3.  An RMA must be requested within fifteen (15) days of product shipment and all products and accessories must be returned to Ambir Technology within ten (10) days of receipt of the RMA number. You must follow the return procedures provided to you by our support team, you must return the product in original or equivalent packaging, you are responsible for risk of loss and damage during return and you must pay return shipping charges. Returns made without an RMA number will be refused.  Upon receipt of the returned product(s), Ambir Technology will inspect the product to be certain all parts and software are included and no abuse, misuse or user negligence has damaged the product. You agree to pay Ambir Technology for any costs associated with damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. You agree that Ambir Technology may offset such amount against any refund or credit applicable for such returned product.  At Ambir Technology’s discretion, credit or refund may be less than invoice or component prices due to bundled or promotional pricing.  Ambir Technology will refund or credit for a service offering that was purchased for a properly returned product.  Ambir Technology does not refund original shipping, handling and other charges accrued at time of original purchase. If you received a free promotional item on condition of purchase of a returned item, you must return the promotional item or you will be charged for it. Custom-configured products, close-out products, and refurbished products may NOT be returned; all sales are final.

Return Policy for Automatic Document Feeder (ADF) Scanners

Automatic Document Feed (ADF) Scanners may NOT be returned for any reason other than defect or warranty conditions; all sales are final.

If you purchased your Ambir product from a source other than ambir.com, you may not return this product directly to Ambir. Please contact your reseller for details about their policies covering returns and exchanges.

This return policy does not apply to Ambir Technology’s ScanLink software.